Izvleček
Šolska knjižnica je informacijsko središče šole. V njej poteka pomemben proces – naučiti učence uporabe knjižnice in jih vzgojiti v samostojne uporabnike. Ključno vlogo v tem procesu ima šolski knjižničar. V prispevku so predstavljene kompetence, ki jih knjižničar potrebuje za učinkovito in uspešno opravljanje svojega dela. Ker so delovne naloge šolskega knjižničarja raznolike, se prispevek osredotoča na referenčni proces, kjer knjižničar najbolj neposredno prihaja v stik s svojimi uporabniki. Da se referenčni pogovor uspešno izpelje in zaključi, so poleg profesionalnih znanj knjižničarja izjemno pomembne tudi njegove osebnostne lastnosti in kompetence. Prispevek prinaša nekaj predpostavk nevrolingvističnega programiranja, ki lahko knjižničarju koristijo pri vsakodnevnem srečevanju z uporabniki in pri vzpostavljanju dobrega stika z njimi. Slednje pa bistveno poveča možnost, da bosta na koncu zadovoljna oba – uporabnik in knjižničar.
Abstract
Reference Conversation in a School Library According to the NLP Communication Model
The school library is the school’s information centre. An important process takes place in it – teaching pupils how to use the library and educating them to become independent users. The school librarian holds a key role in this process. The article presents the competences needed by a librarian to perform his/her work efficiently and successfully. Since the tasks of a school librarian are diverse, the article focuses on the reference process, in which the librarian establishes the most direct contact with the users. Besides the librarian’s expertise, his/her personality traits and competences also play a very important part in holding and concluding a successful reference conversation. The article presents a few hypotheses of Neuro Linguistic Programming which might be useful for the librarian in his/her daily encounters with users and in establishing good contact with them. The latter greatly increases the odds of both, the user and the librarian, ending up satisfied.